Refund policy

Project 18 Return & Exchange Policy

At Project 18, all sales are final, and we do not offer returns or exchanges. Please review your order carefully before completing your purchase.

Damages & Issues

If you receive a defective, damaged, or incorrect item, please contact us immediately at project18.us@outlook.com so we can assess the issue and provide a resolution.

Non-Returnable Items

We do not accept returns on any products, including sale items and gift cards. If you have any concerns about your order, feel free to reach out to us.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return it within 14 days. The item must be in its original condition, unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

For any questions, please contact us at project18.us@outlook.com.